At Cutesnows, we want you to be fully satisfied with your purchase. This policy explains how we handle returns and refunds to ensure transparency and fairness.

1. Eligibility for Returns

  • Timeframe: You may request a return within 30 days of receiving your order.
  • Condition of Items: To qualify for a return, items must be:
    • Unused and in the same condition as received
    • In the original packaging with all accessories included
  • Non-Returnable Items: For hygiene and safety reasons, certain products (such as personalized or custom items) are not eligible for return.
  • Not Eligible: Items that are used, damaged, missing parts, or not in their original condition are not eligible for return or refund.

2. Return Process

  1. Request a Return: Contact our support team at [email protected] with your order number and reason for return.
  2. Approval: Once approved, you will receive instructions for sending the item back.
  3. Shipping Costs: Customers are responsible for return shipping unless the item received was defective, damaged, or incorrect.

3. Refunds

  • Inspection: Returned items will be inspected upon arrival.
  • Approval: If approved, your refund will be issued to the original payment method within 5–7 business days.
  • Denial: If the return does not meet the eligibility requirements, the item will not be refunded and may be sent back at your expense.

4. Exchanges

We do not accept exchanges. If you wish to receive another item, please return your order (if eligible) for a refund and place a new order.

5. Late or Missing Refunds

  • Check your bank account or payment provider first, as processing times may vary.
  • If you still haven’t received your refund after 7 business days, contact us at [email protected].

6. Return Shipping Address

All approved returns should be shipped to:

11945 Peach St, Lynwood, CA 90262, USA

7. Contact Us

For return or refund questions, please reach out to our support team:

Address: 11945 Peach St, Lynwood, CA 90262, USA

Email: [email protected]

Phone: +1 (626) 655-3725‬

Support Time: Monday – Friday (9:00 AM – 5:00 PM Eastern Standard Time (New York))